Shipping Policy

UPDATED SHIPPING TIMES (December)

CNE Express

U.S.  (9-15 business days).

Australia, Canada, and Uk (9-16 days).

Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg,  Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Romania, Spain, Sweden, Switzerland (12-21 days).

China EMS (ePacket)

U.S. (21 to 29 business days.)

Australia, Canada, and Uk (21-35 days).

Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg,  Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Romania, Spain, Sweden, Switzerland (21 to 45 business days).

Please allow an additional 3-5 days for processing.

Due to the current pandemic situation there can be delay in the final delivery time

Orders made in the Holliday season(Dec 12-Dec 27) will have a 7-15 day delay. We apologize for the inconvenience!

NOTE: (ONLY applies to orders made before December 9!)

Due to disruptions in our supply chain caused by COVID-19, shipping will be delayed! Expect total door-to-door shipping times between 4-8 weeks depending on your location. Please allow an additional 5-7 days for processing.

If you need to reach us: Marysdiamondsoffice@gmail.com

COVID-19 extra notes

I tracked my order and I got a “shipment cancelled” message. What does this mean?

Due to the current COVID-19 pandemic, some tracking numbers get cancelled and a new shipping number is created. If you see this, please message us for the new tracking number

I tracked my order and the shipping number does not exist. What do I do?

Due to the current COVID-19 pandemic, some tracking numbers will be changed and updated.

If you see this, please message us for the new tracking number 

My tracking info states “Arrive” but I did not receive my order. What do I do?

By just the term “Arrive” the tracking info references the arrival inside the destination country or state, NOT your home address.

FREE SHIPPING FOR ALL CUSTOMERS WORLDWIDE!

How fast will you ship my order?

Usually, we ship all orders within the 2-3 business days 

Orders placed on weekends or holidays ship the next business day. 

The dispatch time can be extended up to 5-7 days in the case of custom diamond painting kits.

How fast will you receive the order?

EXPRESS FAST SHIPPING

U.S. orders are delivered within 8-15 business days 

Australia, Canada ,and Uk orders are delivered within 9-16 days

Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg,  Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Romania, Spain, Sweden, Switzerland  orders have a delivery times of 12-21 days

FREE SHIPPING

U.S. orders are delivered within 21 to 29 business days 

Australia, Canada ,and Uk orders are delivered within 21-35 days

Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg,  Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Romania, Spain, Sweden, Switzerland  orders have a delivery times of 21 to 45 business days 

We are not responsible for any duty & fees charged by your local government and no refunds will be issued for packages that are returned for failure to pay duty fees.

My package has been marked as delivered but I haven’t received it. What can I do?

There can be very rare occasions when this happens. Unfortunately, this is not something we can assist with. If a package has been marked as delivered by the postal carrier, we are not able to issue a replacement unless the shipment is being returned to us. We suggest getting in touch with the postal service directly.

Where can I track my order?

To track your order go to the”Track my order” page or click here!

 
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