Shipping Policy

PLEASE NOTE:

Due to disruptions in our supply chain caused by COVID-19, shipping will be delayed! Expect total door-to-door shipping times between 3-7 weeks depending on your location. Please allow an additional 5-7 days for processing.

If you need to reach us: Marysdiamondsoffice@gmail.com

COVID-19 extra notes

I tracked my order and I got a “shipment cancelled” message. What does this mean?

Due to the current COVID-19 pandemic, some tracking numbers get cancelled and a new shipping number is created. If you see this, please message us for the new tracking number

I tracked my order and the shipping number does not exist. What do I do?

Due to the current COVID-19 pandemic, some tracking numbers will be changed and updated.

If you see this, please message us for the new tracking number 

FREE SHIPPING FOR ALL CUSTOMERS WORLDWIDE!

How fast will you ship my order?

Usually, we ship all orders within the 24-36 business hours 

Orders placed on weekends or holidays ship the next business day. 

Dispatch time can be extended up to 5-7 days in case of custom diamond painting kits.

How fast will you receive the order?

U.S. orders are delivered within 10 to 21 business days 

Australia, Canada ,and Uk orders are delivered within 10-21 days

Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg,  Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Romania, Spain, Sweden, Switzerland  orders have a delivery times of 21 to 35 business days 

We are not responsible for any duty & fees charged by your local government and no refunds will be issued for packages that are returned for failure to pay duty fees.

My package has been marked as delivered but I haven’t received it. What can I do?

There can be very rare occasions when this happens. Unfortunately, this is not something we can assist with. If a package has been marked as delivered by the postal carrier, we are not able to issue a replacement unless the shipment is being returned to us. We suggest getting in touch with the postal service directly.

Where can I track my order?

To track your order go to the”Track my order” page or click here!

 
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