Shipping Policy

SHIPPING AREAS:

US, Canada, Australia, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Netherlands, Norway, Mexico, South Korea, Spain, Switzerland, Philippines, Poland, New Zealand. 

LOCATION

Based in Europe, we ship directly from our factory & warehouse  located China. 

PROCESSING TIME

Our processing time is 3-5 working days and 5-7 working days for custom diamond paintings.

SHIPPING TIME

Our delivery time is:

7-14 working days for US & CA

11-21 working days for EU & Other

In some rare cases any order can, however, take up to 30 working days or more, this is mainly depending on your location, the product, and the period of the year.

SHIPPING FEE

FREE SHIPPING ON ALL ORDERS!

EUROPE VAT

We take care of paying the VAT for you! Your product will be delivered directly at your address. No trip to the post-office or customs needed.

TRACK MY ORDER

You can track your order HERE

LOCATION:

Our company is based in Romania, EUROPE.

Our warehouse and factory is located in CHINA.

For more than 3 paintings/order

For a short time, orders that have over 3 paintings(4,5,6 or more) will sometimes share a box with other paintings. In order to handle all the new regulations regarding international shipping and not be forced to make our kits more expensive and keep our free shipping policy, we had to implement this temporary solution.

Thank you for understanding!

 

*FOR SPAIN ORDERS!

Orders over 50x50CM have to be sent in smaller box sizes, so our workers will manually fold corners of bigger paintings than 50x50CM. Due to new regulations on shipping to SPAIN, boxes that are over 60x60CM will have a extra tax that will make it impossible to ship diamond painting in reasonable prices to Spain if they are over 50x50CM. Our canvas material is produced with any wrinkle materials that fall back in place if left on a flat surface for more than 48 hours. Extra heights(books, wood plank, etc) will make the whole process faster. Thank your understanding!