Return Policy


Keep in mind:¬†We start working on your order as soon as we get it, so we¬†might be unable¬†to make any¬†changes¬†or¬†modifications¬†to an order¬†after it has been placed and confirmed. If this is your case, please¬†contact [email protected].

We reserve the right to decline order cancellations or modifications at any time due to the huge volume in orders we are usually dealing with. However, we do our best to accept your case if you contact our team as soon as possible.

Custom Orders and Custom Name Paintings orders can only be canceled before processing begins due to the personalization of the image and canvas.  

We usually accept order cancellations only within 24 hours since the payment has been made, excluding high-demand products. We cannot proceed a cancellation if your order contains high-demand products that are getting a lot of traffic, purchases, and volume because our team starts working on every order immediately, so we can keep up with everything and ship the packages as fast as possible.


According to the legislation in force O.U.G. 34/2014, the purchase renounce is applicable only to individual customers. Thus, the consumer has the right to notify the trader in writing that he renounces the purchase, without penalty and without giving a reason, within 14 days of receiving the product. The 14-day withdrawal period applies only to orders delivered by courier. We recommend that the returned product be in the same condition as it was delivered (as far as possible in the original packaging with all accessories, with all labels and documents accompanying the product).

To be eligible for a return, your item must be unused and in the same condition, you received it. Also, have in mind that Mary’s Diamonds is not responsible for any cost of returns. We do not cover the cost of any return, so our customers need to ensure the shipping. If any returned product comes with a cost on shipping, it will be rejected.

To return an order or to request an exchange, you must contact us in the first place. We reserve the right to cancel any returns or exchanges if customers do not contact us before shipping the item.

You should not send the package back to the address where it came from. You must contact us as soon as you got the package, to request the return or exchange, and to request the other details such as the return address and any important information.

To contact us for a return or exchange, simply use the Contact¬†Mary‚Äôs Diamonds¬†Page from our website or simply send a direct email to¬†[email protected], including your Full Name, Order Number, the request, and the reason for it.

For your return or exchange to be accepted, you must send us proof of shipping and a logistics/tracking number for the package you return. Both are required for us to make sure we receive our items back and to also track the shipping process.

Several types of goods are exempt from being returned such as gift cards.

 There are certain situations where only partial refunds are granted (if applicable):

  1. Any product which isn’t in its¬†original condition, which is¬†damaged¬†or which has¬†missing¬†parts.


  • Once your returned product is¬†received¬†and¬†inspected, we will send you an email to notify you that we have received your item and you will be also informed of the¬†approval¬†or¬†rejection of your refund.
  • If approved, then your¬†partial/full¬†refund¬†will¬†be¬†processed, and the payment¬†will automatically be transferred¬†to your credit card or¬†PayPal account. For credit cards within¬†7-14¬†days¬†depending on your bank, for¬†PayPal,¬†the process it’s instant.


  • If more than 10 days have passed since your refund has been approved and you haven‚Äôt received a refund yet,¬†first check your bank¬†or your¬†PayPal¬†account again.
  • If applicable,¬†contact your credit card company or your bank, in some cases, it may take some time before your refund is¬†officially¬†available in your bank account.
  • If all from above have been done¬†and you still¬†have not received your refund yet, please contact us immediately at¬†[email protected]

Our policy lasts 30 days. If 30 days have gone since your ordered product arrived at the destination address, unfortunately, we can’t offer you a refund or an exchange.



We only replace items if they are¬†defective¬†or¬†damaged. Firstly, contact us directly at¬†[email protected] or use the Contact¬†Mary‚Äôs Diamonds¬†Page from our website to request your exchange¬†and our team will help out from there.

[email protected] / Mary‚Äôs Diamonds ¬© 2021