FAQ

FREQUENTLY ASKED QUESTIONS

Do you have a question? We are here to help you

WHAT IS MY ORDER NUMBER?

After placing an order on our website, you will receive an order confirmation email, which also includes your order number.

Where is my order? 

We ship from our custom printing facilities located in Asia. Because the items are coming from overseas, shipping usually takes between 9-30 days (excluding processing time). In extremely rare cases, shipping will exceed 30 days due to factors such as shipping congestion, customs delays, and high order volumes.

You can track your order Here.

Visit our shipping policy Here.

I ordered multiple items but received only a part of them. Why?

We ship our kits and accessories from multiple factories in different locations. As a result, kits and accessories within the same order may arrive at slightly different times.

In this case, you will have two separate tracking numbers

Why is my tracking not updating?

When your order is in transit between countries, tracking can be very slow to update. As soon as it lands in the US, it will move quickly to your doorstep!

What’s included in each Mary’s Diamonds Kit? 

Each of our kits comes with the following:

Printed canvas with a design chart and protected adhesive 

Beautifully Colored diamonds (labeled) 

Diamond applicator tool and/or tweezers 

Tray with wax (used to pick up the diamonds)

*Please note that kits come without a frame.

You can order a frame from here

When a 1+1 campaign is active, do I get 2 free kits if I order 2 diamond paintings ?

Yes, only if you make 2 different orders. One and one

When a 2+1 campaign is active, do I get 2 free kits if I order 4 diamond paintings?

Yes, only if you make 2 different orders. One with two and the one with the other two

I’m missing some diamonds. What can I do? 

If this happens we will send you some replacement diamonds at no extra charge.

Just give us a message Here

The message must include:

Order number

Missing drill color

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We currently accept Visa, MasterCard, American Express, Discover and PayPal.

All payments on our website are processed through a secure server. Your personal and payment details are kept safe!

What is your Refund Policy?

If you’re not 100% satisfied with your purchase, you can return your order for a full refund for up to 45 days from the purchase date. All diamonds must be in their original, unopened packaging. 

See our full Return Policy Here

Where do you get your designs from?

Mary’s Diamond Paintings is an authorized reseller of craft products. Artworks and designs are provided to us by our manufacturing partners overseas. For any inquiries regarding copyright, please send an email to marysdiamondoffice@gmail.com